January 27, 2023

Your privacy is of great importance to us, Knuffelmakers. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the knuffelmakers.nl webshop with information that we know about you.
If you have any questions or want to know exactly what information we keep about you, please contact us at hallo@knuffelmakers.nl.

 

Handling order
When you place an order with us, we use your personal data to handle it properly. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank.

For this we use your payment details, name and address details, e-mail address and telephone number. We need this because of the contract we conclude with you. We keep this information until your order is completed and seven years after that (which is the statutory retention obligation).

 

Providing to third parties
We work with certain companies that may receive your personal data mentioned above from us.

For the handling of the orders we work together with:
– Our payment provider Mollie
– Our mail company Sendcloud
– Our puzzle maker CRE8
– Our hoodie maker Eleven55

 

Advertisement
We would like to send you advertising about offers and new products or services, but we only do this via social media. You can object to this advertising at any time. You can block or unfollow or like us.

 

Provision to other companies or institutions
With the exception of the partners mentioned above, we do not provide your personal data to other companies or institutions under any circumstances, except if we are legally obliged to do so (for example, if the police requires this if a crime is suspected).

Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.

 

Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But it also allows us to see that you visit us again.
When you visit our webshop for the first time, we show a message with an explanation about cookies. We will hereby ask for your agreement to the use of these cookies. You can disable the placing of cookies via your browser, but some things in our webshop will no longer work properly.

We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they do with the cookies. So also read their privacy statements.

 

Google Analytics
We use Google Analytics to keep track of how visitors use our webshop. We have concluded a processing agreement with Google. This contains strict agreements about what they are allowed to keep. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

 

Security
Security of personal data is of great importance to us. To protect your privacy, we take the following measures:
We use secure connections (Secure Sockets Layer or SSL) that protect all information between you and our website when you enter personal data

 

Changes to this privacy statement
When our webshop changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

 

Changes to this privacy statement
When our webshop changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

 

Access, change and delete your data
If you have any questions or want to know what personal data we have about you, you can always contact us via the contact details below.

You have the following rights:
– get an explanation about what personal data we have and what we do with it
– access to the exact personal data we have
– having errors corrected
– to have obsolete personal data removed
– withdrawal of consent
– object to a particular use

Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.

 

Submit a complaint
If you think that we are not helping you in the right way, you have the right to submit a complaint to the supervisory authority. This is called the Dutch Data Protection Authority.

 

Contact details
Knuffelmakers
Paviljoenslaan 9
2012 JE Haarlem
hallo@knuffelmakers.nl